Terms & conditions

Last updated: 11th September 2026

These Terms & Conditions apply to the use of the Mindology Wellness website and to services accessed through Mindology Wellness.

By using this website or contacting Mindology to enquire about or arrange a service, you agree to these Terms & Conditions.

1. About Mindology Wellness Centre

Mindology Wellness Centre has two therapy and wellness centres based in County Kildare, Ireland. Mindology provides therapy premises and may provide administrative, enquiry, referral, booking and other support services. The professionals working from Mindology may include counsellors, psychotherapists, psychologists and other appropriately qualified or supervised practitioners. Different arrangements apply depending on the service and practitioner involved, as explained below.

2. Independent Practitioners

Unless specifically stated otherwise, therapists and other professionals providing services from Mindology operate as independent practitioners and are not employees of Mindology.

Independent practitioners are responsible for their own:

• professional and clinical practice;
• therapeutic decisions;
• client agreements;
• professional registration or accreditation, where applicable;
• professional indemnity insurance;
• clinical records;
• confidentiality and data-protection responsibilities relating to their clinical work; and
• compliance with the requirements of their relevant professional or regulatory body.
  
  

Mindology may assist clients in identifying or contacting a suitable practitioner, but the therapeutic relationship and clinical contract are between the client and the individual practitioner. Mindology does not direct or control the clinical judgement of independent practitioners.

3. Mindology Low-Cost Therapy Service

The Mindology Low-Cost Therapy Service operates differently from therapy provided by independent practitioners. Low-Cost Therapy is provided by supervised trainee therapists undertaking an approved clinical placement. Trainee therapists are not yet fully qualified or professionally accredited. Trainees receive appropriate clinical supervision and are Garda vetted and appropriately insured in accordance with the requirements of their placement and training provider. The service is currently available to adults aged 18 years and over and is subject to suitability screening.

Mindology reserves the right to decide that the Low-Cost Therapy Service is not suitable for a particular person or presenting issue and may recommend that the person seek an alternative service or appropriately qualified practitioner. Further information about this service is available on the Low-Cost Therapy page.

4. Booking and Therapist Matching

Information provided through the Mindology website, telephone service, email or enquiry forms may be used to help identify an appropriate therapist or service. Mindology will make reasonable efforts to suggest an appropriate practitioner based on the information provided. However, therapist matching is not a clinical assessment and does not guarantee that a particular practitioner or therapy will be suitable.

A therapist may determine following initial contact or assessment that another practitioner or service would be more appropriate. Availability shown or discussed is subject to change until an appointment has been confirmed.

5. Fees and Payment

Fees vary depending on the practitioner and service.

For independent practitioners, fees and payment arrangements are determined by the individual practitioner and will normally be explained before or at the beginning of therapy.

Payment arrangements for the Mindology Low-Cost Therapy Service are set by Mindology and are outlined on the relevant service page.

Clients are responsible for checking fees and payment arrangements before commencing therapy. Where a client intends to claim reimbursement through private health insurance, it is the client’s responsibility to confirm directly with their insurer whether the chosen practitioner and service meet the requirements of their policy.

6. Cancellation and Rescheduling

Independent practitioners set their own cancellation and rescheduling policies. Clients should check the policy applying to their individual therapist.

For appointments provided through the Mindology Low-Cost Therapy Service, at least 24 hours’ notice should be given where an appointment needs to be cancelled. Where adequate notice is given and the appointment is being rescheduled, a cancellation charge will not apply. Late cancellations or missed appointments may be charged in accordance with the applicable service policy.

7. Therapy and Outcomes

Therapy is a collaborative process and individual responses and outcomes vary. Neither Mindology nor any practitioner can guarantee a particular therapeutic, psychological or personal outcome.

Information provided on the Mindology website is intended for general informational purposes only. It is not a diagnosis, assessment or substitute for individual professional advice or treatment.

8. Children and Adolescents

Some practitioners at Mindology provide services to children or adolescents. Practitioners working with clients under 18 must have the appropriate competence, insurance and other requirements necessary for the work they undertake. Consent arrangements, confidentiality, parental or guardian involvement and safeguarding procedures will depend on the age of the young person, the service being provided and the professional obligations of the practitioner. These arrangements should be explained before or at the beginning of therapy.

9. Confidentiality and Safeguarding

Therapy is generally confidential, subject to legal, ethical and safeguarding limitations. The practitioner will normally explain the limits of confidentiality at the beginning of therapy. Information may need to be disclosed where required by law or where safeguarding, child-protection or other serious safety obligations arise.

Different record-keeping and data-protection arrangements may apply to independent practitioners and to therapists participating in the Mindology Low-Cost Therapy Service.

Please see our Privacy Policy and the information supplied by your individual therapist for further details.

10. Online Therapy

Where online therapy is offered, clients are responsible for ensuring that they have:

• an appropriate private location;
• a suitable device and internet connection; and
• an environment in which they can participate safely and confidentially.
  
  

Mindology and individual practitioners cannot guarantee uninterrupted technology or internet services.

11. Emergency and Crisis Support

Mindology is not an emergency or crisis-response service and the website, email, enquiry forms and general telephone service are not monitored continuously.

Anyone requiring immediate or emergency assistance should use the appropriate emergency or crisis services rather than relying on contact with Mindology or an individual therapist.

12. Website Information

Mindology makes reasonable efforts to ensure that information published on the website is accurate and up to date. However, practitioner availability, qualifications, accreditation status, fees, services and other information may change. Mindology does not guarantee that all website information will be complete, error-free or continuously available. Any significant error brought to our attention will be corrected as soon as reasonably practicable.

13. Practitioner Profiles

Practitioner profiles are intended to help clients understand the background, qualifications, professional status, areas of interest and approach of practitioners working from Mindology. Practitioners are responsible for ensuring that the professional information they provide to Mindology is accurate and current. Where a practitioner is pre-accredited, in training, awaiting accreditation, or has another professional status relevant to clients, this may be identified on their profile.

14. External Websites and Third-Party Services

The Mindology website may contain links to third-party websites or services. These links are provided for convenience or information only. Mindology does not control and is not responsible for the content, availability, security, privacy practices or services of external websites. A link does not necessarily constitute an endorsement by Mindology.

15. Intellectual Property

Unless otherwise stated, the content of the Mindology website, including text, branding, graphics, documents, training materials and original written content, is owned by or licensed to Mindology Wellness Centre.

Content may not be copied, reproduced, republished, distributed or used commercially without prior permission, except where permitted by law.

16. Privacy and Cookies

Mindology processes personal information in accordance with applicable data-protection law. Please see our Privacy Policy for information about how personal information is collected, used, stored and protected.

This website may use cookies and similar technologies to enable essential website functions and, where consent is provided, to support functions such as analytics or other non-essential website features. Non-essential cookies will not be used without the appropriate consent.

You can accept, reject or manage non-essential cookies through the cookie settings available on the website and can change or withdraw your preferences at any time. Further information about the cookies used by Mindology is contained in our Privacy Policy.

17. Marketing Communications

Mindology will only use contact details for marketing where there is a lawful basis to do so. Where consent is relied upon, marketing consent is optional and separate from consent required to process information for therapy enquiries or bookings. Marketing consent can be withdrawn at any time by emailing info@mindology.ie.

18. Complaints

Mindology is committed to providing a professional, respectful and supportive service. Concerns or complaints relating to Mindology’s administration, premises, booking processes or services operated directly by Mindology, including the Low-Cost Therapy Service, should be directed to info@mindology.ie. Mindology will acknowledge and review the concern and respond as appropriate.

Concerns relating to the clinical work or professional conduct of an independent practitioner should normally be raised directly with that practitioner in the first instance. Where appropriate, a complaint may also be made to the practitioner’s relevant professional or accrediting body.

Where a complaint concerns a trainee therapist participating in the Mindology Low-Cost Therapy Service, Mindology may also involve the trainee’s clinical supervisor and/or training provider where appropriate.

Nothing in this section affects any other rights or complaints procedures available to a client under applicable law.

19. Responsibility and Liability

Independent practitioners are responsible for their own professional and clinical work. Mindology is not responsible for the clinical acts, omissions, decisions or therapeutic outcomes of an independent practitioner except where responsibility arises under applicable law.

Mindology will not be responsible for losses arising from circumstances outside its reasonable control, including interruptions to website, communications or technology services.

Nothing in these terms seeks to exclude or limit any liability, statutory right or consumer protection that cannot lawfully be excluded or limited under Irish law.

20. Changes to Practitioners or Services

Practitioners may join or leave Mindology or change their working hours, availability, services or professional status. Mindology may also change, suspend or discontinue a particular service where reasonably necessary. Where a service currently being provided to a client is materially affected, reasonable efforts will be made to communicate this appropriately.

21. Changes to These Terms

Mindology may update these Terms & Conditions from time to time to reflect changes in services, professional practice, legislation or the operation of the website. The most recent version will be published on this website together with the date it was last updated.

22. Severability

If any part of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

23. Governing Law

These Terms & Conditions are governed by the laws of Ireland. Nothing in these terms affects any statutory or consumer rights available under Irish or European Union law.

24. Contact

Questions relating to these Terms & Conditions or to Mindology’s services can be directed to:

Mindology Wellness Centre

Email: info@mindology.ie

Please see our separate Privacy Policy and Disclaimer for further information.